Shipping & Return Policy

SHOPSASshoes.com

GENERAL

1. How often will SHOPSASshoes.com send out emails? Average 12 times annually.
2. How can I unsubscribe from SHOPSASshoes.com? Unsubscribe located towards the bottom of an email.

ORDERING AND PAYMENT

1. SHOPSASshoes.com if you have questions or prefer to order over the phone. Please call our friendly shoe experts Mon-Fri 10am-6pm, Sat 10am-5pm, Sun 11am-4pm at 1(818)563-6723 Pacific time.
2. Forms of payment are Visa, Master Card or Discover.
3. SHOPSASshoes.com utilizes Authorize.net as our payment gateway. All financial transactions are encrypted and transferred to Authorize.net over the internet. SAS does not store any credit card information, making us 100% PCI compliant.
4. After you complete your order, you will receive an order confirmation email that can be used as a receipt.
5. Receiving this notification means that we did not receive payment authorization from your financial institution. If your credit card payment was declined, we recommend verifying the card number, expiration date and billing address and shipping address if different.

• Will I receive a receipt with my purchase? After you complete your order, you will receive an order confirmation email, that can be used as a receipt.

SHIPPING POLICY

1. SHOPSASshoes.com customers pay $10 flat rate ground shipping regardless of size of order. Some multiple orders maybe shipped separately.
2. Expedited Shipping. Sorry expedited shipping options are not available. No shipping available out of the United States.
3. SHOPSASshoes.com ships to PO Boxes or Military APO/FPO addresses? Yes shipments can be sent to both PO Boxes and Military APO/FPO addresses. These orders will be shipped via USPS Priority Mail. Please allow additional time for orders shipped to these addresses.
4. All orders are processed 1 to 3 business days excluding weekends and holidays.
5. Average shipping is 2 to 7 days depending on destination. UPS Ground deliveries occur Mon-Fri. USPS deliveries Mon-Sat. FEDEX Mon-Fri. Sorry non these services offer holiday delivery. On occasion USPS, UPS and Fed EX experience unprecedent delays due to weather or events may cause package delays.
6. How do I check status of my order? When your order has shipped, you will receive an email notification from SHOPSASshoes.com which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at 1(818)563-6723 with your name and order number. And we will look into it for you. Sorry, this does not apply to Military APO/FPO addresses.

RETURN POLICY

We will provide a full refund if shoes are unworn, or defective unworn merchandise within 30 days of the purchase, provided you have the receipt. Returns must be shipped back with the shoebox inside of the original packing cardboard box with a note if you prefer an exchange or refund.

Include your Order #, Name, Address, Phone, Style, Color, You’re your choice of Exchange or Refund

Refunds will be made in the form of the original payment minus the shipping costs.

• SHOPSASshoes.com Sorry, does not include a label for return postage.
• If you have further questions, please contact us a SHOPSASshoes.com 1(818)563-6723

Return Address is

SAS Shoes

1503 W Olive Ave

Burbank CA, 91506

Warranty

We take great pride in handcrafting each shoe; however, please understand all materials will naturally break down over time, regardless of wear and tear or frequent/infrequent use. No product can be designed to last forever. In the event of an unusual situation, please contact our Customer Care department for a thorough evaluation. Be prepared to provide a brief summary to help us determine a solution.

Disclaimer

Please know, we appreciate your understanding that we are taking pride to maintain the website of SHOPSASshoes.com for its convenience and accessibility. We are always striving to improve as technology changes so your online shopping experience is experienced with ease and grace.